Echo Gadgetry 7-Day Checking Policy
Eligible products purchased from Echo Gadgetry can be checked for manufacturing defects, dead-on-arrival issues, missing parts or an incorrect item within seven calendar days of delivery.
This checking policy is not an unlimited-use warranty or a free trial. Products must be handled carefully and returned with their original box, accessories, manuals, cables and included items.
What Is Covered?
- A manufacturing defect present when the parcel is opened.
- A product that is dead on arrival.
- An incorrect product, model or variant sent by Echo Gadgetry.
- A missing product or part that should have been included in the parcel.
- A verified functional issue reported within seven days of delivery.
Proof Required
- A clear, continuous unboxing video recorded from before the parcel is opened.
- A separate issue video where the fault requires demonstration.
- Your order number, customer name and phone number.
- The original product box, packaging, accessories, manuals, cables and any included free items.
What Is Not Covered?
- Damage caused by incorrect use, wrong voltage, water, moisture, impact, drops or rough handling.
- Damage caused by unauthorized opening, repair or modification.
- Compatibility problems where the customer selected an unsuitable connector or model without checking the published compatibility information or contacting support.
- Normal cosmetic wear, scratches, dents, colour fading or consumable wear after use.
- Missing packaging, accessories, manuals, cables or included items.
- Claims submitted after seven calendar days from delivery.
Compatibility Checks
Before ordering a microphone, receiver or connector-based accessory, confirm your exact phone or device model. If you are unsure, contact us on WhatsApp before placing the order. We will help verify the suitable option based on the information you provide.
How to Submit a Claim
- Contact us on WhatsApp at +92 304 6168059 within seven days of delivery.
- Share your order number, name, phone number, unboxing video, issue video and a short explanation.
- Wait for the support team to review the evidence and provide return or replacement instructions.
- Do not send a parcel back without approval and return instructions.
Replacement and Inspection
Replacement approval is subject to inspection and verification. If the returned product, packaging or accessories do not match the submitted evidence, or the issue is caused by misuse or unsupported compatibility, the claim may be declined and return-delivery charges may apply.
After the Seven-Day Period
After the seven-day checking period, support depends on any separate manufacturer or product-specific warranty clearly stated on the product page. If no additional warranty is stated, the standard seven-day checking period applies.
For full return, refund and courier-cost conditions, please read our Return and Refund Policy.