Refund policy
Echo Gadgetry 7-Day Return, Refund and Replacement Policy
We want customers to receive the correct product in proper working condition. Eligible claims may be submitted within seven calendar days from the date of delivery, subject to the conditions below.
Eligible Claims
- A manufacturing defect or dead-on-arrival product shown in the unboxing video.
- An incorrect product, model or variant sent by Echo Gadgetry.
- A missing product, accessory or part shown in the unboxing video.
- A product that does not meet expectations only when it is unused, complete and in resellable condition, with the original packaging and required unboxing evidence.
Claim Deadline
Contact us within seven calendar days of delivery. Claims received after this period are not eligible under the standard return and replacement policy unless a separate product-specific or manufacturer warranty applies.
Required Evidence and Items
- A clear, continuous unboxing video starting before the parcel is opened.
- An issue video where a functional fault needs to be demonstrated.
- The Shopify order number, customer name and phone number.
- The original product box, packaging, manuals, cables, accessories and included free items.
- The product in clean condition without unauthorized repair, modification or misuse.
Claims We Cannot Approve
- No valid unboxing evidence for a damage, dead-on-arrival, wrong-item or missing-item claim.
- Damage caused by incorrect use, wrong voltage, water, moisture, impact, drops, rough handling or unauthorized repair.
- Normal wear and tear, minor cosmetic marks after use, dents or colour fading.
- A product returned without its original packaging, accessories, manuals, cables or included items.
- A compatibility issue caused by choosing an unsuitable model or connector contrary to the product information or support guidance.
- A request submitted after the seven-day claim period.
How to Submit a Claim
- Contact us on WhatsApp at +92 304 6168059.
- Share your order number, name, phone number, unboxing video, issue video and a short description.
- Wait for approval and return instructions. Do not send a parcel without authorization.
- Pack the approved return securely with all original items.
Inspection and Outcome
Returned products are inspected after receipt. If the returned condition and evidence meet this policy, Echo Gadgetry will process the approved replacement or refund. If the issue is caused by misuse, missing items, unsupported compatibility or evidence that does not match the returned condition, the claim may be declined and the product may be returned to the customer with applicable courier charges.
Courier Charges
For an approved return or replacement under the current operating policy, Echo Gadgetry covers one side of the courier movement and the customer contributes Rs300 toward the other side. Any different amount will be communicated and agreed before the return is arranged.
Refund Amount and Timing
Approved refunds are initiated within seven working days after the returned product is received and passes inspection. The receiving time depends on the selected refund method and financial service.
Original delivery charges, return courier charges, or government/courier deductions that were actually charged and are legally non-recoverable may be deducted from the refund where applicable. Any deduction must be based on the actual transaction and will be explained to the customer. Echo Gadgetry does not publish a fixed tax-deduction percentage unless it is currently verified.
Order Cancellation
Contact us immediately if you need to cancel an order. A confirmed order can normally be cancelled before dispatch. Once dispatched, cancellation may be treated as a refused delivery and additional courier charges or COD restrictions may apply.
Contact
WhatsApp/Phone: +92 304 6168059
Email: support@echogadgetry.com
Location: Multan, Pakistan