Shipping policy

Shipping Coverage

Echo Gadgetry delivers eligible orders across Pakistan through trusted courier services. We currently use or may assign courier partners such as PostEx or TCS depending on the destination, parcel and available service.

Delivery Charges

Our standard delivery charge is Rs299 per order unless a different charge or a genuine free-shipping offer is clearly shown at checkout. The delivery charge displayed in checkout before you place the order is the applicable charge.

Order Confirmation

Cash on Delivery orders may be confirmed through WhatsApp or phone before dispatch. Please provide a complete name, active phone number, full address, city and any nearby landmark required for delivery. An unconfirmed or incomplete order may be held or cancelled.

Dispatch and Delivery Time

Standard delivery is normally expected within 3–5 working days after dispatch. This is an estimate, not a guaranteed delivery date. Remote locations, courier operations, public holidays, weather, security conditions, stock verification or an incomplete address may cause delays.

Tracking Information

After dispatch, available tracking information will be sent through the customer contact details provided at checkout. Customers can also use the secure Shopify order-status link in their order or shipping confirmation.

Cash on Delivery

Cash on Delivery is available on eligible orders across Pakistan. Please keep the payable amount ready and remain available at the provided phone number. Repeated refusal, unreachable contact details or an incorrect address may affect future COD eligibility.

Address Changes

Contact us as soon as possible if an address or phone number is incorrect. Once a parcel has been dispatched, an address change may not be possible and additional courier charges may apply if the parcel must be rerouted or resent.

Failed or Refused Delivery

If delivery fails because the recipient is unavailable, the phone number is unreachable, the address is incorrect or the parcel is refused, the courier may return it to Echo Gadgetry. Any reshipment is subject to confirmation and may require additional delivery charges or advance payment.

Damaged or Opened Parcel

If the parcel appears seriously damaged, opened or tampered with at delivery, record clear evidence and contact us immediately. For a product damage, missing-item or dead-on-arrival claim, a continuous unboxing video is required under our Return and Refund Policy.

Contact

For delivery assistance, contact Echo Gadgetry on WhatsApp at +92 304 6168059 or email support@echogadgetry.com.